Any request for a refund must be made within 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If the product is not faulty, it must be in date and in a sellable condition.
To complete your return, we require a receipt or proof of purchase.
Faulty products: Under the Consumer Rights Act you have a right to reject goods that are unsatisfactory quality, unfit for purpose, or not as described. Please advise us of any problems on arrival of your products so we can put things right as soon as possible. All original packaging needs to be kept with the products so we can effectively investigate the situation. Subject to evidentiary inspection and acceptance by us, we will fully/partially refund or provide a replacement where applicable.
Non-faulty products: To be reasonable, if non-faulty goods have been returned to us in a non-re-sellable condition, we reserve the right to refuse a refund or replacement. Also, please note we can only make refunds in all instances via the credit/debit card used for the original transaction.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping Returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.